Privacy Policy

About MahiFlow Ltd

MahiFlow.ai is a human-centred automation agency built for performance.
We take your privacy seriously and treat all personal information as strictly confidential.

This Privacy Policy explains what information we collect, why we collect it, and how it may be used.

We do not sell, barter, or trade personal information to third parties without your express permission, except where required to deliver our Services or comply with applicable law.

Collection of Information

To access certain features of our website or Services, we may collect personal information that you voluntarily provide, including but not limited to:

Name, email address, phone number

Business name and role

Preferences or interests you choose to share

Information relating to your business activities or customer workflows (as provided by you)

We collect this information to:

Respond to enquiries

Provide Services

Deliver demos, audits, or proposals

Improve your experience with MahiFlow

We also collect aggregated, non-identifiable usage data to understand how visitors interact with our website. This may include browser type, device, pages visited, and time of access. This information does not identify individual users.

MahiFlow maintains activity logs and audit trails where required to support security, performance measurement, fraud prevention, and system integrity.

We do not send unsolicited (“spam”) communications and do not disclose your contact details to third parties without consent, except as outlined below.

Use of Your Information

Personal information is used only for legitimate business purposes, including:

Providing and managing access to our Services

Responding to enquiries and support requests

Delivering AI audits, automation services, and performance reporting

Improving our products, systems, and customer experience

Marketing communications (with consent or where permitted by law)

Recruitment and assessment of job applicants

Legal, compliance, and operational requirements

Lawful Basis for Processing

We process personal information in accordance with applicable New Zealand privacy laws, including where:

Processing is necessary to perform a contract or pre-contractual steps

Processing supports our legitimate business interests

Processing is required by law

You have given explicit consent

Industry-Agnostic Use of Data

MahiFlow works across multiple industries including real estate, e-commerce, finance, agriculture, healthcare, media, wellness, energy, construction, and professional services.

Any customer data provided to MahiFlow for automation or analysis purposes is:

Used only for the agreed scope of Services

Accessed strictly on a need-to-know basis

Never repurposed for unrelated clients or use cases

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

Protection of Your Information

MahiFlow applies appropriate technical and organisational safeguards to protect personal information, including:

Restricted access controls

Secure cloud infrastructure

Encryption in transit and at rest (where applicable)

Internal data-handling policies

Vendor and partner access controls

Access to personal data is limited to employees, contractors, and service providers who require it to perform their role.

Electronic & Telephonic Communications

When you contact us, register interest, download materials, or engage with our Services, we may retain your details to respond and communicate with you.

If you become a MahiFlow customer, we may continue to communicate with you regarding service delivery, performance, or operational matters.

You may opt out of marketing communications at any time.

Calls or communications may be recorded for training, quality assurance, or compliance purposes. Where permitted by law, such records may be admissible in administrative or legal proceedings.

Cookies

Our website may use cookies to enhance user experience and analyse site usage.
You can adjust your browser settings to refuse cookies; however, some site functionality may be affected.

Jurisdiction

By using this website, you agree that the laws of New Zealand apply, and that New Zealand courts have exclusive jurisdiction over any disputes arising from this Privacy Policy.

Complaints & Contact

If you have concerns about how your personal information is handled, or believe this Privacy Policy has been breached, please contact us directly.

MahiFlow Ltd
Website: https://www.mahiflow.ai
Email: [email protected]
Location:
Cambridge, Queen St
Waikato 3434
Aotearoa, New Zealand